The Marsales Edge

We want our clients to notice a difference with Judy Marsales Real Estate Ltd - and they do!
It's a number of things, our high standards and work ethic, the caliber of our salespeople, our commitment to ongoing professional training and development, and the fact that we are all, full-time, career-orientated professionals. Each member of our group understands that the root of our business success is service.

We firmly believe that every client has a story and understanding these personal circumstances requires a holistic approach to establishing short and long-term real estate goals. This, by extension means that we thrive on building and maintaining personal relationships.

Photo of a Home with Sold Sign with owners and Real Estate Agent

Our Client Service Includes

  • A friendly greeting and helpful manner when calling our office
  • A quick response to calls utilizing a 24-hour answering/paging system, fax and e-mail
  • The opportunity to deal directly at all times with a Judy Marsales Real Estate Inc. salesperson or broker rather than an assistant or intermediary
  • Diligent adherence to our promises
  • A commitment to go the extra mile on behalf of our clients
  • Getting the job done!

Why We Get Results

Simply put, we take your business seriously. Understanding that the foundation of a successful client relationship is good communication and empathy, we begin by:

  • Listening to our clients to understand their needs and concerns
  • Acting in their best interests to achieve their goals
  • Sharing with them our extensive knowledge of the marketplace gained through our experience
  • Researching in depth using the latest technology.

We also recognize our limits. In order that our clients are fully informed we consult with professionals outside our areas of expertise including lawyers, bankers, engineers, and environmental experts.

Our client-centered service and years as experienced negotiators produce the winning combination that gets results!

Measuring Success

Our success is measured not only by our sales achievements but by the return of satisfied clients and their referrals to friends and family. Our clients tell us that they prefer working with us because we "provide individual, focused attention and service rather than an 'assembly line' approach".

Independent Yet Connected

We believe that being independent permits us the flexibility to choose the best approach to serve the real estate needs of our clients. As a result, we are able to fully concentrate on our only priority - our clients.

We also recognize the importance of 'keeping in touch' with local realtors as well as those across the Province and Country. This is achieved both through personal networking and memberships in the Ontario and Canadian Real Estate Associations.

If you require a contact outside our area - our independence enables us to refer you to the person we believe will work in your best interests!!

Our Credentials

We believe that our reputation is our most valuable credential. Since buying or selling a home or property is one of the most important decisions our clients ever make, it's important that they have confidence and trust in Judy Marsales Real Estate Inc. Brokerage.

We're proud of the referrals and contracts we've received from

  • McMaster University
  • Many legal and financial institutions

Believing that it is important to contribute to the community in which we live and work, Judy Marsales and her sales team play an active role in local affairs.

Judy has been president of both the Metropolitan Hamilton Real Estate Board and Hamilton & District Chamber of Commerce, has sat on many boards of directors, is a respected public speaker and is a strong supporter of the arts.

Judy Marsales Real Estate Inc. is a Member of:

  • The International Real Estate Association
  • The Canadian Real Estate Association (CREA)
  • The Ontario Real Estate Association (OREA)
  • The Realtors Association of Hamilton-Burlington (RAHB)
  • The Hamilton and District Chamber of Commerce
  • The Business Executive Organization (BEO)
  • The Credit Bureau of Hamilton
  • The Hamilton Club

What our Client's Say

We met with Kim Bertling and after a brief discussion about our home, the current market, we knew she was the realtor for us. Her sincerity, knowledge and professionalism shone through and we instantly listed with her. She listened to our thoughts, added her input to improve saleability and when it came to price she was able to justify her price (higher than we were considering) was the right way to market our home. She added her personal touch that showed us it wasn’t just a sale to her, but that she knows what she is doing and wants to do the best for her clients. She was always available to answer our questions and from the day it listed to the day it was sold – which was FAST!, 3 days – our questions and concerns were always addressed immediately. She followed through in every aspect to ensure that everything went smoothly. She worked around our hectic schedules and made what can be a really stressful time of selling a home, feel so easy and effortless. When multiple offers to purchase came in she took the time to explain the pros and cons of each and helped us choose which offer best suited our needs. Inviting a realtor into your home to look over and advise is intimidating. Kim Bertling always went above and beyond and ensured we were comfortable with everything that was happening. We were fortunate, our home sold fast and for the short time that Kim Bertling listed our home we were beyond impressed with how personal she made it and her knowledge. We would not hesitate to list with Kim Bertling in the future and will be recommending her to our friends and family in the future. For a stranger to come into your home, critique your house and explain the current market and how to best manage the sale of a house, Kim Bertling went above and beyond. Our home sold in less than three days, it sold above asking price and we were given a personal touch that we had never received in the past when dealing with realtors. You will not be disappointed listing or purchasing a home through her. Kim Bertling is diligent, proactive and took a ton of weight off our shoulders in selling our home. We can’t thank her enough!

Teri & Steve, Brantford, ON

Read More Client Reviews

More About Us

Should you require additional information about our unique company or individual members of the group, please visit our Sales Representatives page or Contact us at any one of our three locations.

We look forward to working with you!!

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